Effective Date: [May 5, 2025]
Carer Escapes is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose your personal information, and how you can access or correct your information or make a privacy complaint.
1. Our Commitment to Your Privacy
We value your trust and are committed to managing your personal information openly and transparently. We comply with the 13 Australian Privacy Principles (APPs), which govern the collection, use, disclosure, and management of personal information.
2. What Information We Collect
We may collect personal information such as:
- Your name, address, phone number, and email address
- Information about your caring role and needs
- Demographic information (e.g., age, language spoken)
- Payment details (if applicable)
- Feedback or survey responses
- Any other information you provide to us
We will only collect sensitive information (such as health or disability information) with your consent or as required by law.
3. How We Collect Information
We collect personal information in several ways, including:
- Directly from you (e.g., via forms, phone calls, email, event registrations)
- Through our website and online forms
- From third parties, with your consent (e.g., referring organisations)
Where practical, you may interact with us anonymously or using a pseudonym. However, some services may not be available unless you provide certain information.
4. Why We Collect Your Information
We collect your personal information to:
- Provide and improve our retreats, programs, and services
- Communicate with you about events, updates, and opportunities
- Understand your needs and tailor our support
- Meet legal, regulatory, and funding requirements
- Seek feedback and improve our services
5. Use of Cookies and Analytics
Our website uses cookies and similar technologies (such as Google Analytics) to improve your experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
6. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage, restricted access, and staff training.
We retain your personal information only as long as necessary for our functions or as required by law. When no longer needed, we securely destroy or de-identify your information.
7. Disclosure of Your Information
We may disclose your personal information to:
- Service providers or partners who assist us in delivering our services
- Other parties with your consent, or as required by law
We do not routinely disclose personal information. If we do, we will take reasonable steps to ensure we have your permission and your information is protected.
8. Children’s Privacy
We are committed to protecting the privacy of children and young people. Where we collect information from children under 18, we seek consent from a parent or guardian where required.
9. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Please contact via our contact page.
10. Making a Privacy Complaint
If you have a concern or complaint about how we handle your personal information, please contact us at [[email protected]]. We will respond promptly and work to resolve your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
12. Contact Us
If you have any questions, requests, or concerns about your privacy or this policy, please contact:
Carer Escapes
Email: [email protected]
1800
This policy was last updated on 5 May 2025
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