Effective Date: [May 5, 2025]

Carer Escapes is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose your personal information, and how you can access or correct your information or make a privacy complaint.

1. Our Commitment to Your Privacy

We value your trust and are committed to managing your personal information openly and transparently. We comply with the 13 Australian Privacy Principles (APPs), which govern the collection, use, disclosure, and management of personal information.

2. What Information We Collect

We may collect personal information such as:

We will only collect sensitive information (such as health or disability information) with your consent or as required by law.

3. How We Collect Information

We collect personal information in several ways, including:

Where practical, you may interact with us anonymously or using a pseudonym. However, some services may not be available unless you provide certain information.

4. Why We Collect Your Information

We collect your personal information to:

5. Use of Cookies and Analytics

Our website uses cookies and similar technologies (such as Google Analytics) to improve your experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage, restricted access, and staff training.

We retain your personal information only as long as necessary for our functions or as required by law. When no longer needed, we securely destroy or de-identify your information.

7. Disclosure of Your Information

We may disclose your personal information to:

We do not routinely disclose personal information. If we do, we will take reasonable steps to ensure we have your permission and your information is protected.

8. Children’s Privacy

We are committed to protecting the privacy of children and young people. Where we collect information from children under 18, we seek consent from a parent or guardian where required.

9. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Please contact via our contact page.

10. Making a Privacy Complaint

If you have a concern or complaint about how we handle your personal information, please contact us at [[email protected]]. We will respond promptly and work to resolve your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

12. Contact Us

If you have any questions, requests, or concerns about your privacy or this policy, please contact:

Carer Escapes
Email: [email protected]
1800

This policy was last updated on 5 May 2025

References: